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How do I view my order history?
Access your online store, click on the "Tracking" button, then click on the appropriate order number and see the details per each order transaction.Shopping with HPI Direct
These pages are designed to answer the most frequently asked questions about your online shopping experience.Personal Information:
You are our first priority. We make every possible effort to respect and protect your privacy. We believe in keeping personal information confidential.Privacy Tips:
Checking Out:
When you are ready to check out, click on the "Check Out" button at the bottom of your shopping cart. Your User Name and Password are recognized and automatically provide you with the opportunity to review all your pertinent billing and shipping information. After verifying the summary of items in your shopping cart, you may select your preferred shipping method as well as other pertinent information.How do I place an order?
Shopping with HPI Direct is easy as 1.2.3!What if I change my mind about items in my shopping cart prior to placing my order?
You may update your order by adjusting the quantity of any of the items in your shopping cart. You may also remove items from your cart by clicking on the View Cart button and then clicking on the delete button next to the item you would like to remove.How do I know what my shopping cart total is?
The subtotal is always displayed with your shopping cart. Shipping costs and any appropriate taxes are calculated at the time of Check Out.Once I start shopping, must I continue to checkout?
No. Your selected merchandise will remain in your shopping cart until such time that you either Check Out, do a complete log out of your system or delete your cookies.Once I've placed an order, can I cancel it?
As long as the order is still pending or on backorder, it may be cancelled. Please call our Customer Support Team at 1-800-729-9050 to cancel your order.How do I know my credit card has been credited?
To confirm that a credit has been posted to your account, simply contact one of our Customer Service representatives at 1-800-729-9050 Monday through Friday, 8:30 a.m. to 6:30 p.m. EST.How will my order be shipped?
Your order will be shipped from HPI Direct via Southeastern Freight Lines and delivered to the service center listed on your account.What Can Be Returned?
Your satisfaction with your purchase is our top priority. Our return policy is simple: As long as the item is in "as-new" condition, item has not been washed, worn, soiled, or altered in any way and the tags are still attached, you may return your purchase within 60 days of receiving your shipment. Made-to-order, personalized (e.g. name drop), discontinued, or closeout items CANNOT be returned, unless damaged, defective, or due to an error on our part (e.g., flaw in workmanship, wrong item shipped).
How do I return merchandise?
Do you reimburse for shipping?
Only if the merchandise being returned is due to damage, defect, or an error on our part (e.g., flaw in workmanship, wrong item shipped).What if I lose my packing slip?
Simply enclose the following information with the returned merchandise to:Can I exchange merchandise?
HPI will accept returns of all products up to sixty (60) days from the date an order was received by the Client if the original tags are intact and the garment has not been worn, altered in any way, soiled, laundered, or dry-cleaned. Made-to-order, personalized (e.g. name drop), discontinued, or closeout items CANNOT be returned/exchanged, unless damaged, defective, or due to an error on our part (e.g., flaw in workmanship, wrong item shipped). If any item is returned because it is defective or damaged, HPI will refund the full sales price charged, including tax, and including the cost of shipping to and from the Client. If an item is returned for any other reason, HPI will refund the full sales price charged, including tax, but not including the cost of shipping to and from the Client.